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Turn Pain Points into Opportunity for Growth

While there are best practices and common case studies to be observed in any Knowledge Management program for design studios, the recommendations and initiatives are always firm-specific and will be based on your teams’ needs. There are often excellent methods already in place in your workplace that should be celebrate d and expanded in addition to various pain points to focus on improving.
A kickoff of intentional Knowledge Management and archiving efforts will be defined by the priorities of the firm and its existing structures. The resulting methodology will begin through a series of conversations with members of operations, communications, and design teams with special attention to key stakeholders.


Here's what KM consultation looks like, generally:


First, we will conduct an audit phase and define the scope of work.
  1. Conduct series of interviews with key stakeholders and members of different teams to determine the unique and overlapping pain points as well as the firm's holistic KM goals
  2. Once I have an idea of your team's biggest pain points as well as what you're most excited about offering as a resource, we can define a formal KM scope
  3. Study identified locations that you'd like improvements on from servers and digital platforms/software to team workflows
  4. A targeted survey for staff members will offer useful data about their frustrations and pain points

Equipped with the audit results, I will present recommendations to stakeholders.
  1. I will share my recommended changes and improvement areas to the firm leadership
  2. Upon approval, these will be presented to other team members for their buy-in

Upon approval of the recommendations, an implementation plan is developed.
  1. The projects included in the KM Plan will be proposed as follows: a broken-down schedule with each initiative’s team members, potential cost, and expected implementation effort will be outlined
  2. With this proposal, a conversation about staffing and resource allocation to invest in Knowledge Management effort will determine next steps


Curious about how Knowledge Management efforts could help your firm?


Let me know what your needs are and let’s start a conversation. From there, I will lay out a potential scope of work that fits your budget.